25000 Privacy Policy — User Information Protection
Your privacy matters to us. This document clearly explains how the 25000 platform collects, uses, stores, and protects the personal information of users in Malaysia.
Effective date: 1 January 2026. By using this platform, you agree to the privacy policy set out here.
1. Information We Collect
The 25000 platform collects various types of information to enable us to provide a secure, seamless, and relevant service to users in Malaysia. Below are the main categories of information we collect:
Account Information
During registration, you are required to provide your full name, email address, phone number, date of birth, and other identifying details needed for identity verification. This information is used to create and manage your account.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we may collect payment-related information such as your bank account number or e-wallet details. We do not store credit or debit card information directly — all transactions are processed through secure payment channels.
Device & Browser Information
We automatically collect technical information when you access our platform, including device type, operating system, browser type, IP address, time zone and screen resolution. This information helps us optimise the user experience across a range of mobile devices and computers.
Usage Data
We record how you interact with the platform, including pages visited, games played, session duration, actions taken and setting preferences. This data is used for product improvement and account security.
Privacy Policy Contents
- Information We Collect
- How We Use Your Information
- Cookies & Tracking
- Data Storage & Security
- Third-Party Sharing
- User Rights & Contact Us
2. How Is This Information Used?
25000 uses collected information solely for legitimate purposes necessary to operate the platform. The following are the primary purposes for which your data is used:
- Account Management: Creating, verifying and securely maintaining your user account.
- Transaction Processing: Processing deposits and withdrawals in MYR via your chosen payment method.
- Platform Security: Detecting and preventing fraud, unauthorised access and suspicious activity.
- Customer Support: Providing assistance whenever you contact our support team to resolve any issues.
- Service Improvement: Analysing usage patterns to improve platform layout, speed and functionality.
- Important Communications: Sending account-related notices, policy updates or relevant security alerts.
- Legal Compliance: Complying with legal and regulatory requirements applicable to the platform's operations in Malaysia.
We do not use your data to sell to third-party advertisers or for any marketing purpose without your consent.
3. Cookies & Tracking Technologies
The 25000 platform uses cookies and similar tracking technologies to enhance your experience and maintain session security. There are three main types of cookies we use:
Essential Cookies
These cookies are required for the platform's core operations, including login authentication, session management and account security. Without them, the platform cannot function properly. Essential cookies cannot be disabled.
Performance Cookies
These cookies collect anonymous information about how users interact with the platform, such as the most frequently visited pages and any error messages encountered. This data is used for internal improvement purposes only.
Preference Cookies
These cookies store your preferences such as language selection and display settings, allowing the platform to remember your choices on subsequent visits without you having to reset them each time.
You can manage your cookie settings through your browser. However, disabling certain cookies may affect some functionality within the 25000 platform.
4. How We Store & Protect Your Data
The security of user data is a top priority at 25000. We apply multiple layers of technical and organisational protection to keep your information safe.
All data transmitted between your device and our servers is protected by industry-standard 256-bit SSL encryption.
Data is stored on servers protected by strict access controls, intrusion detection systems, and regular backups.
Only authorised personnel with a legitimate business need are permitted to access users' personal information.
Account information is retained for as long as the account remains active. Upon account closure, data is deleted or anonymised within the period required by law.
5. Sharing Information with Third Parties
25000 does not sell, rent or disclose users' personal information to third parties for marketing purposes. However, there are limited circumstances where information sharing may occur:
- Payment Service Providers: Information required to process transactions is shared with authorised payment providers such as GrabPay and Touch 'n Go solely for payment purposes.
- Legal Requirements: We may disclose information to the relevant authorities when required by law or a valid court order in Malaysia.
- Technology Providers: Technical service providers who assist us in operating the platform may have limited access to the data needed to carry out their functions, subject to strict confidentiality agreements.
- Fraud Protection: In cases involving fraud investigations or illegal activity, relevant information may be shared with law enforcement parties.
All third parties that receive user data from 25000 are bound by data protection agreements that require them to handle such information to a security standard equivalent to our own.
6. User Rights & How to Contact Us
As a 25000 platform user in Malaysia, you have the following rights regarding your personal information:
- Right of Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: If your information is inaccurate or out of date, you can request a correction via your account settings or by contacting our support team.
- Right to Erasure: You may request the deletion of your account and personal data, subject to any applicable legal retention requirements.
- Right to Object: You have the right to object to the processing of your data for certain purposes that are not legally required.
If this privacy policy is amended, we will notify you of the changes via an in-platform notice or an email to your registered address before the changes take effect. Continued use of the platform after the notice is published will be taken as your acceptance of the updated policy.
For any questions about this privacy policy, your data rights, or how we handle your personal information, please reach out to our support team. You can also check our FAQ section for a quick response.
Privacy email: [email protected]
Your Data Is Safe with 25000
We put the privacy and security of our Malaysian users first. Create an account today and enjoy a safe, secure betting experience.